At UIATB, we aim to make the shipping and delivery process clear and straightforward.
This Shipping Policy explains order processing, shipping methods, estimated delivery times, tracking, address changes, delayed shipments, lost packages, international shipping, and other delivery-related matters for purchases made through uiatb.com.
UIATB is owned and operated by Shanghai Kuxiu Technology Co., Ltd.
Order Processing
After your order is successfully placed and payment is authorized, it will enter our order-processing system.
Orders are generally processed within approximately 1 business day.
Order processing can include:
- Payment verification.
- Order confirmation.
- Product allocation.
- Picking and packing.
- Shipping-label preparation.
- Handover to the applicable carrier.
Orders placed on weekends or public holidays can begin processing on the next available business day.
Processing times can occasionally be longer during periods of high order volume, major promotions, holidays, inventory adjustments, or other operational circumstances.
Estimated Delivery Time
For eligible orders shipped to the United States, the typical estimated delivery timeframe is approximately:
Order Processing: About 1 business day
Shipping & Delivery: About 2–4 business days
Estimated Total: Approximately 3–5 business days
Delivery times are estimates rather than guaranteed arrival dates unless we expressly state otherwise.
Actual delivery times can vary depending on:
- Destination.
- Product availability.
- Fulfillment location.
- Shipping carrier.
- Weather conditions.
- Public holidays.
- Local delivery conditions.
- Customs processing.
- Transportation disruptions.
- Other circumstances outside our reasonable control.
Shipping Costs
UIATB currently offers:
Free standard shipping on qualifying orders over USD $39.
For orders that do not qualify for free shipping, any applicable shipping charges will be displayed during checkout before payment is completed.
Shipping rates can vary depending on the destination, order value, available shipping method, product characteristics, or applicable promotion.
The shipping amount displayed during checkout will apply to your order unless otherwise stated.
Shipping Destinations
Available shipping destinations are displayed during checkout.
Shipping availability can depend on:
- Your country or region.
- Product availability.
- Carrier availability.
- Fulfillment location.
- Local shipping restrictions.
- Product-specific restrictions.
If our checkout system does not accept your shipping destination, we can be unable to ship the applicable order to that location.
Order Confirmation
After successfully placing an order, you can receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully, particularly:
- Customer name.
- Shipping address.
- Email address.
- Telephone number.
- Products ordered.
- Product quantities.
- Selected product variations.
If any information is incorrect, contact us as soon as possible at service@uiatb.com.
Shipping Confirmation & Tracking
Once your order has been dispatched and tracking information becomes available, you can receive a shipping confirmation containing your tracking number or tracking link.
Please allow some time after shipment for the carrier's tracking system to update.
Tracking information can initially display statuses such as:
- Label created.
- Shipment information received.
- Awaiting carrier scan.
- In transit.
- Out for delivery.
- Delivered.
A delay between shipment preparation and the first carrier scan does not necessarily mean that your package has not been shipped.
Multiple Packages
Some orders can be shipped in more than one package.
This can happen when:
- Products are fulfilled from different locations.
- Different products require different packaging.
- Products become ready for shipment at different times.
- Carrier or fulfillment requirements make separate shipments appropriate.
If your order is divided into multiple packages, each shipment can have its own tracking number and delivery date.
Receiving one package does not necessarily mean that your entire order has been delivered.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully verify:
- Recipient name.
- Street address.
- Apartment, suite, or unit number.
- City.
- State or province.
- Postal or ZIP code.
- Country.
- Telephone number where required.
Incorrect or incomplete information can result in delays, failed delivery, or a package being returned.
Changing Your Shipping Address
If you entered an incorrect shipping address, contact us immediately:
Email: service@uiatb.com
Customer Service: 00852-4226599
Please provide:
- Your order number.
- The incorrect address.
- The complete corrected shipping address.
We will make reasonable efforts to update the address before fulfillment.
Once an order has entered processing, packing, shipment preparation, or has been transferred to a carrier, we can no longer be able to modify the delivery address.
An address-change request therefore cannot be guaranteed.
Delivery Delays
Most orders arrive within the estimated delivery period, but occasional delays can occur.
Possible causes include:
- Severe weather.
- Carrier disruptions.
- Transportation delays.
- Public holidays.
- High shipping volumes.
- Customs processing.
- Incorrect address information.
- Local delivery restrictions.
- Unexpected fulfillment delays.
- Events outside our reasonable control.
If your order is delayed, please continue monitoring the tracking information provided by the carrier.
If there has been no meaningful tracking update for an extended period, contact us and include your order number and tracking information.
Tracking Has Not Updated
Carrier tracking systems do not always update continuously.
A package can travel between facilities without receiving a new public tracking scan.
Temporary gaps in tracking can therefore occur even while the package is still moving through the delivery network.
If tracking has not changed for an unusually long period, contact:
Please include your order number and tracking number so our customer service team can review the available shipment information.
Package Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox.
- Front door or porch.
- Side or rear entrance.
- Garage or other safe delivery locations.
- Building reception.
- Mailroom.
- Parcel locker.
- Household members.
- Neighbors.
- Any delivery notice left by the carrier.
Some carriers can also mark a package as delivered shortly before the final physical delivery is completed.
If you still cannot locate your package after checking the available delivery locations, contact us with your order number and tracking information.
We can review the available shipping details and help determine the appropriate next step.
Lost Packages
If tracking information indicates that a shipment can have been lost in transit, please contact us.
We can review the shipment information and, where appropriate, work with the applicable shipping or fulfillment provider.
Depending on the circumstances and available carrier information, an appropriate resolution can include:
- Additional investigation.
- Replacement shipment.
- Refund.
- Another reasonable resolution.
Please do not submit multiple claims for the same shipment while an existing investigation is still being reviewed.
Damaged Packages
If your package arrives visibly damaged, please photograph the package before discarding any packaging.
If the product inside is also damaged, contact us as soon as reasonably possible and provide:
- Your order number.
- Photos of the outer shipping package.
- Photos of the product packaging.
- Clear photos or videos of the damaged product.
- Photo of the shipping label where available.
- A brief description of the damage.
Please keep the product and packaging while your request is being reviewed.
For additional information, please review our Return & Refund Policy.
Incorrect or Missing Items
If you receive the wrong product or believe something is missing from your order, first check whether your order was divided into multiple shipments.
If the product is not arriving separately, contact us with:
- Your order number.
- Details of the incorrect or missing item.
- Photos of everything received.
- Photos of the package and shipping label where relevant.
Our customer service team will review the available order and shipment information.
Failed Delivery
A delivery can fail because of:
- Incorrect or incomplete shipping information.
- Recipient unavailable.
- Restricted access to the delivery location.
- Unclaimed package.
- Failed carrier delivery attempts.
- Local carrier requirements.
- Other delivery circumstances.
Customers should monitor tracking information and follow any reasonable carrier instructions required to complete delivery.
Refused or Undeliverable Packages
If a shipment is refused or cannot be delivered and is returned to the sender or another designated facility, please contact us.
We will review the circumstances after the shipment has been returned.
Where permitted by applicable law, additional shipping or reshipping costs resulting from an incorrect customer-provided address, refusal of delivery, or failure to collect a shipment can be deducted from an applicable refund or charged before reshipment.
International Shipping
For international orders, delivery times can be longer than domestic estimates because of transportation distances, customs procedures, local carrier networks, and other factors.
International customers are responsible for ensuring that products ordered from UIATB can lawfully be imported into their destination country or region.
Availability of international shipping can change depending on carrier and fulfillment capabilities.
Customs, Duties & Taxes
International shipments can be subject to:
- Customs duties.
- Import taxes.
- VAT.
- Brokerage charges.
- Handling fees.
- Other government or carrier charges.
Where these charges are not collected during checkout, they can be assessed separately by the destination country's customs authority, carrier, or another applicable organization.
Unless otherwise expressly stated during checkout or required by applicable law, these additional charges are the responsibility of the recipient.
UIATB does not control independently assessed customs charges or processing times.
Customs Delays
International shipments can occasionally be delayed during customs processing.
Customs authorities can require additional information from the recipient before releasing a shipment.
If contacted by a carrier or customs authority concerning legitimate import requirements, please respond within the required timeframe.
Customs processing times are determined by the applicable authorities and are generally outside UIATB's direct control.
Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible:
Email: service@uiatb.com
Customer Service: 00852-4226599
We will make reasonable efforts to process your cancellation request before fulfillment begins.
Cancellation cannot be guaranteed after an order has entered:
- Processing.
- Picking.
- Packing.
- Fulfillment.
- Shipment preparation.
- Carrier handover.
If your order has already shipped, please wait for delivery and follow the applicable procedure described in our Return & Refund Policy.
Delivery Estimates Are Not Guarantees
Any shipping or delivery timeframe displayed on uiatb.com, during checkout, in an order confirmation, or in customer-service communications should generally be treated as an estimate unless expressly identified as guaranteed.
Events outside our reasonable control can affect delivery schedules.
We will make reasonable efforts to assist with shipment issues, but we cannot guarantee that every package will arrive on a particular date.
Business Information
Brand Name: UIATB
Website: uiatb.com
Company Name: Shanghai Kuxiu Technology Co., Ltd.
Registered Address: Room 4, Building 36, No. 70 Xuebo Road, Jiading Town, Jiading District, Shanghai, China.
Email: service@uiatb.com
Customer Service: 00852-4226599
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (HKT)
Typical Response Time: 1–2 business days
Shipping Support
For questions concerning order processing, tracking, shipping, delayed packages, address corrections, lost shipments, damaged packages, missing products, or delivery issues, please contact:
Email: service@uiatb.com
Customer Service: 00852-4226599
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.
For damaged or incorrect shipments, please also include clear photographs where relevant.