可以，这一页我已经按你给的 UPETTO Return & Refund Policy 看过了。它的核心结构是：180天退货期 → 退货前联系客服 → 标准退货条件 → 不可退商品 → 退货申请流程 → 退货地址 → 运费 → 损坏/瑕疵/错发/缺件 → 退款 → 换货 → 取消/修改订单 → 无法投递 → 消费者权利 → 公司信息。upetto.com
下面直接改成你 UIATB 的版本，保留 180-day return window。
Return & Refund Policy
At UIATB, we want you to feel confident when choosing lighting and atmosphere-enhancing products for your space.
This Return & Refund Policy explains how returns, refunds, exchanges, damaged or incorrect products, missing items, and order cancellations are handled for purchases made through uiatb.com.
UIATB is owned and operated by Shanghai Kuxiu Technology Co., Ltd.
Please review the following information before requesting a return or sending an item back.
180-Day Return Window
Eligible UIATB products can be returned within 180 calendar days from the confirmed delivery date.
To request a return under this policy, please contact us within this 180-day period.
Requests submitted after the return period has expired can be ineligible unless additional rights apply under applicable consumer law.
The 180-day return period begins on the date your package is confirmed as delivered.
Please Contact Us Before Returning Anything
Please contact UIATB customer service before sending any product back.
Email: service@uiatb.com
Customer Service: 00852-4226599
Please do not automatically send returns to:
- The address printed on your original parcel.
- The warehouse that originally shipped your product.
- Our registered company address.
- An address provided for a previous return or order.
UIATB can use different return facilities depending on the product, fulfillment location, customer location, and operational requirements.
After your return request has been reviewed and approved, we will provide the appropriate return instructions and designated return address.
Products sent without authorization or to an incorrect location can be unable to be received or processed.
Standard Return Eligibility
For a standard change-of-mind or preference-based return, the product should generally be:
- Unused.
- Unaltered.
- Undamaged.
- Clean.
- In its original condition.
- In its original packaging where reasonably applicable.
- Complete with all included accessories, cables, adapters, parts, and components.
- Accompanied by any documentation originally supplied with the product.
- Supported by valid proof of purchase.
Returned products can be inspected before a refund is approved.
Reasonable inspection of an item is generally acceptable. Use or handling beyond what is reasonably necessary to inspect the product can affect return eligibility or the amount of a refund where permitted by applicable law.
Products Showing Signs of Use
For preference-based returns, products that have been extensively used, altered, damaged, incorrectly assembled, or otherwise changed from their original condition can be ineligible for a full standard return.
Examples include products that:
- Show significant wear.
- Have scratches or damage caused after delivery.
- Have been modified.
- Have missing components or accessories.
- Have been exposed to inappropriate moisture, heat, or chemicals.
- Have been used in a manner inconsistent with their intended purpose.
- Have damaged electrical components caused by improper use.
- Cannot reasonably be returned to their original condition.
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or otherwise protected by applicable consumer law.
Non-Returnable Items
Unless applicable law requires otherwise, certain products can be ineligible for a standard preference-based return.
These can include:
- Personalized or customized products.
- Gift cards.
- Products clearly identified as final sale before purchase.
- Products damaged through misuse.
- Products damaged through improper installation or care.
- Products altered after delivery.
- Products missing essential components or accessories.
- Products returned without authorization.
- Products sent to an unauthorized return address.
- Products that cannot reasonably be returned in their original condition because of customer handling.
Nothing in this section limits mandatory consumer rights available under applicable law.
How to Request a Return
To begin a return request, contact:
Email: service@uiatb.com
Customer Service: 00852-4226599
Please provide:
- Your order number.
- The email address used when placing your order.
- The product you would like to return.
- Your reason for requesting the return.
- Photographs or videos where relevant.
After reviewing your request, we can provide:
- Return instructions.
- The designated return address.
- Packaging requirements where applicable.
- Any additional information needed to process your return.
Please wait for our instructions before shipping the product.
Return Address
Our registered business address is not automatically our product return address.
Do not send returns to our registered business address unless UIATB customer service specifically instructs you to do so.
Return locations can differ depending on:
- Product type.
- Customer location.
- Fulfillment facility.
- Inventory location.
- Original shipment location.
- Operational requirements.
The appropriate return address will be provided after your return request has been reviewed.
Products sent to an unauthorized address can be unable to be identified, received, or processed correctly.
Return Shipping Costs
For eligible preference-based returns, the customer is generally responsible for return shipping costs unless UIATB states otherwise or applicable law requires a different arrangement.
Preference-based returns can include situations where:
- You changed your mind.
- You no longer need the product.
- You accidentally ordered the wrong product.
- You selected the wrong variation.
- The product does not suit your personal preference.
We recommend using a trackable shipping service when arranging your own return.
UIATB cannot generally be responsible for a customer-arranged return shipment that is lost before reaching the designated return facility.
Different arrangements can apply when we verify that a product arrived damaged, defective, incomplete, or incorrect. This follows the structure of the reference policy. upetto.com
Damaged or Defective Products
If your UIATB product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- Clear photographs or videos showing the issue.
- A photograph of the complete product.
- Photographs of the original product packaging.
- A photograph of the outer shipping package where relevant.
- A photograph of the shipping label where available.
- A short explanation of the problem.
Please keep the product and its original packaging while we review your case.
After reviewing the available information, an appropriate resolution can include:
- Replacement.
- Full or partial refund.
- Replacement components where appropriate.
- An authorized return.
- Return shipping arranged or covered by UIATB where appropriate.
Incorrect Products
If the product you receive is different from the product you ordered, please contact us before using it.
Please provide:
- Your order number.
- A photograph of the product received.
- A photograph of the product packaging or label where available.
- The name or details of the product you originally ordered.
Once the issue has been reviewed, we will provide the appropriate next step.
Missing Products or Components
Some orders can arrive in multiple packages.
Please check your shipping confirmation and tracking information before reporting an item as missing.
If a product, accessory, cable, component, or other included item is still missing, contact us with:
- Your order number.
- Details of the missing product or component.
- Photographs of everything received.
- Photographs of the package where relevant.
We will review the available order and shipment information and assist you accordingly.
Product Not as Described
If you believe the product you received is materially different from the description displayed on uiatb.com, please contact us before returning or substantially using the product.
Please provide:
- Your order number.
- Photographs of the product.
- A description of the difference.
- Any other relevant information.
We will compare the received product with the applicable product information and determine the appropriate next step.
For UIATB lighting and atmosphere products, minor differences in perceived color, brightness, projected effects, texture, finish, or appearance can occur because of room lighting, photography, screen settings, surrounding surfaces, materials, or reasonable manufacturing tolerances.
Such minor differences do not necessarily indicate that a product is defective.
Refunds
After an eligible returned product reaches the designated return facility, it can be inspected before the refund is approved.
If approved, we will generally issue the refund to the original payment method within 5–10 business days after the returned product has been received and inspected.
You will normally receive confirmation when the refund has been processed.
After UIATB issues the refund, your bank, credit-card issuer, or payment provider can require additional time to post the funds to your account.
These additional third-party processing times are outside our direct control.
The reference policy likewise states a 5–10-business-day refund-processing period after receipt and inspection. upetto.com
Refund Amount
For an approved standard return, the refund will generally cover the eligible product purchase price.
Original shipping charges can be non-refundable for preference-based returns unless otherwise required by applicable law or specifically agreed by UIATB.
Where permitted by applicable law, an appropriate deduction can apply if the returned product has experienced a reduction in value caused by:
- Missing components.
- Missing accessories.
- Customer-caused damage.
- Significant signs of use.
- Alterations or modifications.
- Excessive handling.
- Handling beyond what would reasonably be necessary to inspect the product.
Any deduction will depend on the circumstances and applicable consumer-protection requirements.
Damaged, Defective or Incorrect Product Refunds
If we verify that your product arrived:
- Damaged.
- Defective.
- Incorrect.
- Incomplete.
- Materially different from its description.
We will provide an appropriate resolution without additional cost to you where required.
Depending on the circumstances, this can include:
- Replacement.
- Full refund.
- Partial refund.
- Replacement component.
- Authorized return with applicable return shipping arranged or covered by UIATB.
The appropriate resolution will depend on the nature of the product and the issue.
Exchanges
Exchanges are subject to product availability.
If you would like a different product, model, version, or variation, please contact us before returning your original product.
Depending on product availability and the circumstances, the simplest process can be:
- Return the eligible original product for a refund.
- Place a separate order for your preferred product.
If your original product arrived damaged, defective, incorrect, or incomplete, contact us before placing another order so we can review the original issue first.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible:
Email: service@uiatb.com
Customer Service: 00852-4226599
We will make reasonable efforts to cancel the order before fulfillment begins.
Cancellation cannot be guaranteed after an order has entered:
- Processing.
- Picking.
- Packing.
- Fulfillment.
- Shipment preparation.
- Carrier handover.
If the order has already shipped, you can need to wait for delivery and then follow the applicable return procedure.
Order Changes
If you entered an incorrect:
- Shipping address.
- Product.
- Quantity.
- Variation.
- Contact information.
- Other order information.
Please contact us as soon as possible.
We will attempt to make the requested change before fulfillment begins.
Changes can no longer be possible after an order has been processed or dispatched.
Refused or Undeliverable Packages
A package can be returned to the sender when:
- The recipient refuses delivery.
- The supplied shipping address is incomplete or incorrect.
- Delivery attempts are unsuccessful.
- The package is not collected when required.
- Local carrier requirements are not completed.
If this occurs, please contact UIATB after the shipment has been returned.
Refund or reshipment eligibility will depend on the circumstances.
Where permitted by applicable law, additional shipping or reshipping costs resulting from incorrect customer-provided information or refusal of delivery can be deducted from an applicable refund or charged separately.
Lost Return Shipments
When arranging your own return shipment, please use a trackable shipping service and retain your shipping receipt and tracking information until your refund has been completed.
UIATB generally cannot process a standard return refund for a product that has not reached the designated return facility unless applicable law requires otherwise.
Proof of Purchase
We can require reasonable proof of purchase before processing a return, refund, replacement, or exchange.
Acceptable information can include:
- Your UIATB order number.
- Order-confirmation email.
- Email address used during checkout.
- Relevant transaction information reasonably necessary to locate the order.
For your security, please do not send your complete payment-card number, CVV, password, or authentication code.
Consumer Rights
This Return & Refund Policy does not limit mandatory consumer rights or remedies available under applicable law.
If consumer-protection laws applicable to your purchase provide additional or greater rights than those described in this policy, those mandatory legal rights will continue to apply.
Business Information
Brand Name: UIATB
Website: uiatb.com
Company Name: Shanghai Kuxiu Technology Co., Ltd.
Registered Address: Room 4, Building 36, No. 70 Xuebo Road, Jiading Town, Jiading District, Shanghai, China.
Email: service@uiatb.com
Customer Service: 00852-4226599
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (HKT)
Typical Response Time: 1–2 business days
Return & Refund Support
For assistance involving returns, refunds, exchanges, damaged or defective products, incorrect products, missing items or components, order changes, or cancellations, please contact:
Email: service@uiatb.com
Customer Service: 00852-4226599
For faster assistance, please include your order number and the email address used when placing the order whenever possible.
Important: Please contact UIATB before sending any return. Do not automatically send products to our registered company address. The appropriate return address and instructions will be provided after your return request has been reviewed.