Frequently Asked Questions
Welcome to the UIATB FAQ.
Here you'll find answers to common questions about UIATB products, ordering, shipping, payments, returns, refunds, and customer support.
If you don't find the answer you're looking for, please contact us at service@uiatb.com.
How do I place an order?
Browse our collection on uiatb.com, choose the product you would like to purchase, select any available options, and add the item to your cart.
When you're ready, proceed to checkout, enter your shipping information, and complete payment using one of the available payment methods.
After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Can I change or cancel my order?
Yes. Please contact us as soon as possible after placing your order.
Email: service@uiatb.com
Customer Service: 00852-4226599
We'll make reasonable efforts to accommodate your request. Once an order has entered processing, packing, fulfillment, or shipment preparation, changes or cancellations can no longer be possible.
If your order has already shipped, please wait for delivery and follow our applicable return procedure.
How can I track my order?
Once your order has been dispatched and tracking information becomes available, you can receive a shipping confirmation email containing your tracking number or tracking link.
Please allow some time for the carrier to scan your package and update its tracking system.
If your tracking information has not updated for an extended period, contact us with your order number and we'll help review the shipment.
How long does delivery take?
Delivery times vary depending on your destination, product availability, fulfillment location, carrier, and local delivery conditions.
For eligible orders shipped to the United States, delivery generally takes approximately 3–5 business days, including normal processing and delivery estimates.
Typical timing:
Order Processing: About 1 business day
Shipping & Delivery: About 2–4 business days
International delivery times can vary.
All delivery periods are estimates and are not guaranteed arrival dates unless specifically stated otherwise.
Do you offer free shipping?
UIATB currently offers free standard shipping on qualifying orders over $39, unless a different promotion or shipping condition is displayed on our website or during checkout.
For orders that do not qualify, available shipping methods and applicable charges will be displayed during checkout.
Where does UIATB ship?
Available shipping destinations will be displayed during checkout.
Shipping availability can depend on your country or region, product availability, fulfillment location, carrier availability, and applicable shipping restrictions.
International orders can also be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country.
What kind of products does UIATB offer?
UIATB focuses on thoughtfully designed lighting and atmosphere-enhancing objects that bring warmth, character, and comfort into everyday spaces.
Our collections can include:
- Ambient lamps and decorative lighting
- Projection and mood lighting
- Night lights
- Aromatherapy lighting and diffusers
- Prism and reflection décor
- Bedroom and bedside lighting
- Desk atmosphere lighting
- Relaxation and nighttime accessories
- Other functional and decorative objects for modern living
Our collections can change as new designs and products are introduced.
Are accessories shown in product photos included?
Not necessarily.
Our lifestyle photography can include furniture, books, plants, bedding, candles, decorative objects, electronics, and other accessories to demonstrate scale or show how a UIATB product can look in a real living space.
Unless the individual product description specifically states otherwise, these styling accessories are not included.
Please check the product page to confirm exactly what comes with your purchase.
Will my product look exactly like the website photos?
We make reasonable efforts to represent every UIATB product accurately.
Minor differences can occur because of screen settings, room lighting, photography, materials, surface textures, manufacturing tolerances, and normal production variations.
For lighting products in particular, the perceived brightness, color, reflections, and projected lighting effects can vary depending on the surrounding environment and ambient light.
How should I care for my UIATB product?
Care requirements depend on the specific product and materials used.
Please review the applicable product page and any instructions supplied with your item.
For general care:
- Clean surfaces with a soft, dry or slightly damp cloth.
- Avoid abrasive cleaners.
- Avoid harsh chemicals.
- Keep electrical components away from unnecessary moisture.
- Avoid unnecessary impact or dropping.
- Keep products away from excessive heat unless specifically designed for that environment.
- Follow all product-specific operating and safety instructions.
If you're unsure how to care for a particular product, contact us and include the product name.
Are UIATB products suitable for children?
Unless a product page specifically states otherwise, UIATB products are designed as general home, lighting, and lifestyle products and should not be treated as children's toys.
Some products can contain electrical components, small components, removable pieces, magnets, or breakable materials.
Appropriate adult supervision and storage should be used where necessary.
What should I do if my product arrives damaged or defective?
Please contact us as soon as reasonably possible at:
Please include:
- Your order number
- The email address used during checkout
- A description of the issue
- Clear photos or videos of the product
- Photos of the original packaging
- A photo of the shipping label where available
Please keep the product and its original packaging while your request is being reviewed.
Depending on the circumstances, an appropriate resolution can include a replacement, refund, replacement component, or authorized return.
What if I receive the wrong product?
Please contact us before using the incorrect product.
Include your order number, a clear photo of the item received, a photo of its packaging or label where available, and details of the product you originally ordered.
We'll review your order and provide the appropriate next step.
What if something is missing from my order?
First check your shipping confirmation because some UIATB orders can be divided into multiple packages.
Separate packages can have different tracking numbers and can arrive on different dates.
If the missing product or component is not included in another shipment, contact us with your order number and details of what is missing.
What is your return period?
Eligible UIATB products can be returned within 180 calendar days from the confirmed delivery date, subject to the conditions in our Return & Refund Policy.
Standard preference-based returns should generally be unused, undamaged, complete, and in their original condition.
Please review our Return & Refund Policy before requesting a return.
How do I request a return?
Please contact us before sending anything back.
Email: service@uiatb.com
Customer Service: 00852-4226599
Please provide:
- Your order number
- Email address used during checkout
- Product you would like to return
- Reason for the return
- Photos or videos where relevant
If your return is approved, our customer service team will provide the applicable return instructions and designated return address.
Where should I send my return?
Please do not automatically send returns to our registered company address or to the address printed on your original package.
The correct return location can vary depending on the product and fulfillment arrangement.
After your return request has been reviewed and approved, our customer service team will provide the appropriate return address and instructions.
Who pays for return shipping?
For an eligible change-of-mind or preference-based return, the customer is generally responsible for return shipping unless we state otherwise or applicable law requires a different arrangement.
Different arrangements can apply when we confirm that a product arrived damaged, defective, incomplete, or incorrect.
Please review our Return & Refund Policy for complete details.
When will I receive my refund?
After an eligible returned product reaches the designated return facility, it can be inspected before a refund is approved.
Approved refunds are generally issued to the original payment method within 5–10 business days after the return has been received and inspected.
Your bank, card issuer, or payment provider can require additional processing time before the funds appear in your account.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout.
The payment options available to you can depend on your country or region, currency, device, browser, and payment-provider availability.
Is my payment information secure?
UIATB purchases are processed through secure checkout infrastructure and supported payment providers.
For your security, UIATB customer service will never ask you by email to provide your complete credit-card number, CVV, online banking password, payment password, or authentication code.
Please review our Payment & Security page for additional information.
Why was my payment declined?
A payment can be declined for several reasons.
Please check that your billing information is correct, your payment method has not expired, sufficient funds or credit are available, your bank has not blocked the transaction, and any required verification has been completed.
If the problem continues, contact your bank or payment provider.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible at service@uiatb.com.
Please include:
- Your order number
- The incorrect address
- The correct complete shipping address
We'll try to update your information before fulfillment. An address change cannot be guaranteed once the order is being processed or has already shipped.
Why has my tracking stopped updating?
Carrier tracking systems do not always update continuously.
Temporary delays can occur because of carrier scanning delays, transportation between facilities, customs processing, weekends, public holidays, high shipping volumes, or local delivery conditions.
If there has been no tracking movement for an extended period, contact us with your order number and tracking information.
Tracking says “Delivered,” but I don't have my package. What should I do?
First check your mailbox, front door or porch, garage or other delivery areas, building reception, mailroom, parcel locker, household members, neighbors, and any carrier delivery notice.
If you still cannot locate the package, contact us with your order number and tracking information so our team can review the available delivery details.
Business Information
Brand Name: UIATB
Website: uiatb.com
Company Name: Shanghai Kuxiu Technology Co., Ltd.
Registered Address: Room 4, Building 36, No. 70 Xuebo Road, Jiading Town, Jiading District, Shanghai, China.
Email: service@uiatb.com
Customer Service: 00852-4226599
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (HKT)
Typical Response Time: 1–2 business days
Still Need Help?
If you still have a question about an order, product, delivery, return, refund, or payment, please contact our customer service team:
Email: service@uiatb.com
Customer Service: 00852-4226599
For order-related questions, please include your order number and the email address used during checkout so we can locate your purchase and assist you more efficiently.